Meet Our Team of Certified Aestheticians
At Natural Balance Day Spa, we believe that every spa experience should be enjoyable, so that each client should leave our spa with a peaceful relaxed aura. What has clients coming back to our spa? It's the personal touch that we offer! We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
We kindly invite you to meet our 4 wonderful, highly skilled aestheticians to see who will be taking care of you!
Krista Kennedy
Spa Owner
With over 20 years of experience in the Esthetic industry, Krista is the very proud owner of Natural Balance Day Spa. After graduating from Goshen Academy of International Beauty in 1997, Krista worked in a number of different spa settings, including Deerhurst Resort, other high-end resorts in the Muskoka area, as well as some well-known spas here in Barrie. With an eye for decorating (her other passion), she has created a relaxing oasis in the heart of Barrie's south end. She took all the best of each spa and put it into her own. Possessing a delicate touch, she is a master of her trade bringing her knowledge of skin, body, and nail care to her clients. Along with her staff, she has created a hidden gem just waiting to be discovered.
Sydney McNelly
Aesthetician
Sydney has been with Natural Balance Day Spa since May of 2017 after graduating from the Georgian College Esthetic program. She has always had a passion for skin care and beauty for as long as she can remember, stemming from her own personal skin care experience growing up. Sydney brings a gentle touch and a calming personality to the team. As an Esthetician, her goal is to share her knowledge and teach her clients how to care for their skin, body and nails while helping to empower them to feel beautiful and confident in their own skin.
Alana Harris
Aesthetician
Alana joined Natural Balance Day Spa in June of 2023 and brings 7 years of aesthetic experience with her. She graduated form the Esthetic program at Georgian College in 2016 and worked in her home town of Parry Sound before relocating here to Barrie. She has always had a passion for everything beauty related from the time she was young and has turned it into a rewarding career. The services she most enjoys giving are Pedicure's and Manicure's and seeing the clients reaction with the end results. Alana has quickly become a valuable member of the Natural Balance Team and is looking forward to meeting everyone and building her clientele.
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Bree Hamelin
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Aesthetician
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Bree is our newest Aesthetician and brings with her a passion for Esthetics and an eagerness to
grow her clientele. Bree graduated with honors from Modern College with a grade point average of 96.64% in December of 2024 and began her career at Natural Balance Day Spa in January of 2025. She has always had a passion for all things beauty& skin care, dedicating her skills to helping others feel confident and radiant. Bree takes pride in leaving her clients feeling pampered and empowered with the knowledge to care of their skin, nails, body & mind. She is eager to expand her knowledge in the ever-growing industry bringing a curious and intuitive approach to her position at Natural Balance Day Spa.
No Show and Last Minute Cancellation Policy
As of October 2023 a Credit Card # will be required to book all services and a cancellation fee does apply.
Cancellation fees are as follows:
We require a minimum of 24 hours notice for any cancellations to allow adequate time to fill your spot. If you cancel with less than 24 hours before your scheduled appointment time you may be charged 50% of the service(s), if you cancel with less than 5 hours notice or fail to show up you will be charged 100% of the total services(s) to the Credit Card on file.
For packages or bookings of 3 services or more we ask for 48 hours notice for cancellation to give us time to fill those spaces. If less than 48 hours notice is given for cancellations you may be charged 50% of the total services if less than 24 hours notice is given 100% of the total services will be charged to the Credit Card on file. If you fail to show up you will be charged 100% of the total services or package.
These same rules apply for anyone booking with a Gift Card.
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Spa Etiquette
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At Natural Balance Day Spa we want to ensure everyone has a relaxing experience. with that in mind we kindly ask that you follow Spa Etiquette to do so we advise:
~Arriving a minimum of 5 minutes prior to your appointment time (10 or more if it is your first time visiting us so you have time to fill out any necessary health history forms>
~Please turn your cell phone off or place on silent when you enter the spa to ensure a relaxing environment for all guests.
~Any children under the age of 16 are only at the Spa if they are receiving a service.
We understand that things come up time to time and that if you are running late you let us know, however, if you are late for your appointment we may need to adjust your service to keep on time for our next guest.
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Packages and Group Bookings
When booking packages or services of 3 or more we require a credit card number to hold your spots.
For Group Bookings of $300 or more that take up over 50% of one particular day we require a $100 non refundable deposit that will be taken off your service's the day of your party.
A few other things to keep in mind:
If you are unable to provide us adequate notice for cancellations, a 25% charge will be added to the card on file.
If your cancellations occur the evening before or the day of a group or package booking, your card on file will be charged 100% of the service fees.
A 15% gratuity will automatically be added to large group bookings of 4 people or more.
Don’t hesitate to call us if you need any extra information. We’re here to answer all of your questions.